happylokam Quality Guidelines
Our commitment is to ensure every event booked through our platform is flawless, secure, and memorable. Here is what we expect from our partners and community.
Verified Excellence
Every vendor profile and venue listing undergoes manual document verification and quality screening before public activation.
Financial Protection
Payments are held securely in escrow through Razorpay / official banking rails and released only upon successful milestone fulfillment.
Zero Delays Policy
Timelines matter. We enforce strict arrival times and backup vendor allocation in case of unforeseen emergencies.
Vendor & Venue Partner Standards
100% Genuine Portfolio & Real Images
All listings must feature original photographs and authentic videos of your actual work, venues, or setups. Stock photos, copyrighted third-party images, or misrepresentations are strictly prohibited.
Punctuality & Execution Guarantee
Vendors must arrive at the venue at least 2 hours before the scheduled event start. Setup completion and sound/light checks must finish before guest arrival.
Transparent Pricing & Zero Hidden Charges
Quotes provided on happylokam must be all-inclusive (taxes, service charges, equipment logistics). Any extra charges must be agreed in writing before booking confirmation.
Professional Demeanor & Staff Etiquette
All crew, decorators, catering staff, and artists must be dressed professionally, exhibit courteous behavior, and strictly adhere to venue safety and hygiene protocols.
Customer & Attendee Guidelines
Booking Verification & Official Passes
Only tickets purchased through happylokam.com or the official mobile app are valid. Physical entry requires presenting the dynamic digital QR code on your phone.
Venue Code of Conduct
Respect venue guidelines, cultural sensitivities, and security staff instructions during festive gatherings such as Navratri Dandiya and private weddings.
Fair Cancellation & Rescheduling
Cancellations follow our standard cancellation tiers. Please initiate requests promptly through your dashboard to allow vendors sufficient lead time.
Report a Quality Concern
Experienced an issue with an event or vendor not meeting our standards? Our quality audit team reviews every report within 24 hours.